• As part of our booking process, we require a $250 security deposit. This is a standard procedure to cover any potential damages or incidental expenses during your stay. Please be assured that this amount is fully refundable after checkout, provided there are no damages to the property. 

• You don't have to pay a deposit if you booked through Airbnb.

• If you booked with us, we require a down payment of 50% of the total booking amount. This down payment is necessary to secure your reservation and will be credited towards your total stay cost. We kindly request that this payment be completed within 1-2 days after signing the rental agreement. Payment can be made via credit card and all necessary details will be provided in the agreement. Please ensure that the payment is made promptly to confirm your booking. 

• You don't have to pay a down payment if you booked through Airbnb or Booking.com.

To ensure your arrival is as smooth as possible, we'll send you all the essential check-in details to the booking platform you booked or via email, approximately 24 hours prior to the start of your check-in time. These instructions will contain crucial information, including the property address and the process to obtain the keys to your accommodation. Your attention to these instructions is greatly appreciated as they're designed to guide you seamlessly from the front of the building to your room. Kindly make sure to adhere to the provided check-in guidelines and arrive at the property within the designated check-in timeframe. Your comfort and convenience during this process are our top priorities. 

Our standard check-in time is at 3 pm. The exact check-in window will be thoughtfully included in the check-in instructions, which we will send your way around 24 hours before your scheduled check-in start time. This way, you'll have all the necessary details at your fingertips to ensure a seamless and stress-free arrival. 

We appreciate your understanding as we navigate a situation of high demand and a busy housekeeping schedule. You need to reach out to us 1-2 days before your check-in date so we can determine the availability. Early check-in may incur an extra non-refundable fee.

For a detailed overview of what is included in your stay and the specific amenities available in both the room and throughout our establishment, we kindly suggest checking our listings on the booking portal. These platforms are regularly updated to provide our esteemed guests with the most accurate information. 

Yes, the bed is equipped with fresh linen. We prioritize the comfort and satisfaction of our guests, so you can expect high-quality, clean, and freshly laundered linens during your stay. 

We proudly offer WiFi to all our guests, whether you're joining a business meeting, streaming entertainment, or simply browsing, we aim to provide a connection that supports your needs. For any issues or concerns, please do not hesitate to reach out to us as we're here to ensure your stay is as convenient as possible. 

Yes, we do provide pots and pans in our kitchens. Please feel free to utilize these amenities during your stay, and if you have any further requirements or questions, our team is here to assist. 

Unfortunately it is not possible for us to provide extra pillows, blankets, or towels beyond what is already supplied for each room.

Unfortunately, extra guests or non-registered guests are not allowed due to the safety and security of the residents. We strive to maintain a peaceful and comfortable environment for all our residents. Your understanding and cooperation are greatly appreciated. 

No. Our properties are strictly non-smoking, you can smoke outside the property. This policy is in place not only to ensure a fresh and pleasant environment for all our guests but also to uphold stringent safety standards. Smoking can pose fire risks and jeopardize the well-being of other guests due to second-hand smoke exposure. We appreciate your understanding and cooperation in maintaining a safe and comfortable atmosphere for everyone. 

Our standard check-out time is at 11 am. You will receive a check-out message 24 hours prior to your departure date, which will provide you with all the necessary details. This ensures that you have the most up-to-date information and a smooth departure process. Please keep an eye on your inbox for this notification. Please note that you can also find the checkout time in the listing on the booking channel through which you made the booking. 

You need to reach out to us 1-2 days before your check-out date so we can determine the availability. Late check-out may incur an extra non-refundable fee.

• To inquire about extending your stay, please reach out to us through hello@swidsuites.com or call at +1 647 214 2336. Please note that we require at least 24hours notice to extend your stay. 

• Whilst we love furry friends, for the comfort and potential allergies of all our residents, pets are not permitted in some of our properties. Please contact us for further information or you can also check the listing details.

• We’d be delighted to assist further! If your query isn't urgent, we kindly request you to send us a message through the platform where you made your booking. For questions that require a more immediate response or personal touch, you can reach us at +1 647 214 2336.

• We're here to ensure that all your concerns are addressed and your stay is as comfortable as possible.